Invoices are always issued to the account holder. The data entered during account registration therefore also represent the billing details.
It is not possible to place orders on an account and have them invoiced to a different subject than the account holder.
The account billing details are not linked to the domain registrant details, which may be different.
You can modify your account details from the page
Account holder and billing details.
Reseller accounts
If you have a reseller account, it cannot be transferred directly to another subject by simply changing the account details.
In case a new reseller needs to take over, a request must be submitted via ticket. The procedure will be handled manually.
Cases where billing details cannot be changed
Below are the most common situations in which changing the account holder’s billing details is not permitted.
Unused account credits
If there is unused credit on the account, it means that an advance invoice has already been issued for the original payment.
When the credit is used, a final invoice will be issued to offset the amount against the previously issued advance invoice.
Changing the billing details in this situation is not permitted, as it would require issuing a final invoice to a different subject than the one to whom the advance invoice was originally issued.
It is not allowed to offset an advance invoice issued to one subject with a final invoice issued to a different subject.
Solution
You must request a refund of the available credit.
The refund will be processed using the same method originally used for the payment:
- Credit card / PayPal – the amount will be refunded to the original transaction, within the limits allowed by the payment provider.
- Bank transfer – the amount will be transferred to a bank account registered in the name of the account holder. The account name must match the account holder’s name. This method can also be used when the original payment method can no longer be reversed due to time limits.
Only after the refund has been completed will it be possible to change the account details.
Pending or uncompleted orders
If there are pending or uncompleted orders on the account, there is a blocked credit equal to the order amount. In this case, only an advance invoice has been issued, but not the final invoice.
Changing the billing details is not allowed because, once the order is completed, a final invoice must be issued to the same subject to whom the advance invoice was originally addressed.
It is not possible to issue a final invoice to a different subject than the one who received the advance invoice.
Possible solution
You may request the cancellation of the order, if technically possible.
In this case:
- the order will be cancelled;
- the previously blocked credit will become available again on the account;
- you may then request a refund of the credit as described above.
General rule
Under no circumstances is it possible to reassign credit that has already been invoiced to one subject and reissue it directly to a different subject.
The only correct procedure to change the account holder when advance payments or credits have already been invoiced is:
- refund the amount to the original subject;
- update the account details;
- process a new payment from the new account holder, if necessary.
